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Purpose of this area
This is where Support lives: how tickets escalate, what's already known and documented, how to troubleshoot by module, how to write up a postmortem after a customer-facing incident, and how AI/automation assists the support flow.
Conventions
If you solve something that's likely to recur, it belongs in Known Issues or the relevant Troubleshooting-by-Module page — not just in your own memory
Escalate per the Support Process; for anything customer-impacting at scale, also check Incident Response (a support ticket can turn out to actually be a SEV1/SEV2 incident)