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Overview
The POS module is the operational core of every service — a table-based point-of-sale system designed for full-service restaurants. The live floor plan gives staff an at-a-glance view of table occupancy, guest count, and open orders across the entire venue. Orders flow from the POS directly to the KDS, guest profiles are accessible at the table, and every payment scenario — from split-by-seat to multi-method settlement — is handled without leaving the session. Service staff work on a fixed POS terminal (servEase POS) or a handheld device (servEase Go); both see the same real-time state. The AI wine assistant GrapeFriend runs in the background, recommending pairings automatically as dishes are added to the order. Reporting covers revenue per table, per article, and per staff member, along with a full breakdown of payment methods used.
Core POS Features
Feature | Description |
|---|---|
Live floor plan | Visual table plan showing occupancy status, guest count, and open orders per table at a glance |
Real-time table status | Each table shows one of three states: Free / Occupied / In Settlement — updated instantly across all devices |
Guest count tracking | Guest count is recorded per table at seating and used in utilisation and covers reporting |
Table move | Guests and their open order can be transferred to a different table with a few taps |
Order notes to KDS | Free-text notes attached to a table or individual item are transmitted directly to the kitchen display system or printer |
Guest profile at the table | Guest information from the CRM is accessible directly at the table; extended with the Module: Guest360 module |
User management | PIN or NFC-tag login per staff member; role-based permissions; full activity log |
Order interface | Category and menu navigation, quick search, quantity adjustment, course control, take-away flag for VAT calculation, customer link via NFC card scan or name search |
Hardware options | Orders placed on servEase POS (fixed terminal) or servEase Go (handheld POS) |
Article options | Configurable modifiers (e.g. milk alternatives) with optional surcharge; free-text notes for the kitchen / bar, or on customers receipt |
Module: Wine Management - AI sommelier | Automatically recommends matching wines in real time as dishes are added; learns from the menu without manual maintenance; built-in upselling function |
Settlement | Print receipt, settle table, capture tip, accept multiple payment methods per transaction |
Payment split | Split bill by guest, by individual articles, or divided equally across a configurable number of guests |
Seat-based ordering | Orders can be assigned to individual seats instead of the table — enables automatic seating charts for service and seat-level splits at payment |
Terminal integration | Card payment terminal integration for in-person card transactions |
Payment methods | Visa, Mastercard, Apple Pay, Google Pay, WeChat Pay, girocard (DE only), Amex, Discover & Diners; plus cash, house account, voucher, and "on invoice" (bank transfer) |
Discounts | Percentage discount, fixed amount, staff discount, event promotions, article-specific discounts |
Reporting | Covers per table, revenue per table / article / staff member, payment method breakdown |
Floor Plan & Table Status
The floor plan is the central view during service. It shows every table in the venue with its current status, guest count, and open order state — all updated in real time across every device on the floor.
Status | Meaning |
|---|---|
Free | No active session; table is available |
Occupied | A session is open — guests are seated and an order may be in progress |
In Settlement | The table is being settled; further ordering is locked |
Tables can be filtered by area (e.g. Indoor, Terrace, Bar). Guest count is entered at seating and is carried through to utilisation reports. If a group needs to move, the table move function transfers the open order and guest count to the target table in a single tap.
Order Interface
Placing an Order
The order screen is structured around the menu category tree with a quick search for fast item lookup. Quantity adjustments, course assignments, and take-away flags are set before sending to the kitchen. The take-away flag triggers the appropriate VAT rate associated with the product automatically.
A customer can be linked to the order at any point during the session — via NFC loyalty card scan or by searching for the guest by name. Once linked, the guest's CRM profile and (if the Module: Guest360 is active) their extended preferences and history become visible at the table.
Article Options & Notes
Configurable modifiers allow guests to customise their order (for example, choosing a milk alternative for a coffee). Each modifier can carry an optional surcharge defined in the article configuration. Free-text notes can be added at order level or per item, and will appear on the KDS ticket and optionally on the printed receipt.
Course Control
Articles can be assigned to courses (starters, mains, desserts, or custom stages). The POS sends each course to the kitchen only when the service team is ready, keeping full control of pacing throughout the meal.
Hardware
Device | Form factor | Typical use |
|---|---|---|
servEase POS | Fixed terminal | Primary station, host stand, bar |
servEase Go | Handheld POS | Tableside ordering, terrace, high-volume service |
Both devices share real-time state — an order entered on a handheld is immediately visible on the fixed terminal and on the KDS.
Seat-Based Ordering
When seat-based ordering is enabled, each item is assigned to a specific seat number at the table rather than to the table as a whole. This enables two additional capabilities:
Automatic seating charts — the system can generate and print a seating plan for the service team based on what was ordered at each seat
Seat-level payment split — at settlement, the bill can be split automatically per seat without requiring manual itemisation by the staff member
Seat-based ordering is optional and configured per venue; it can co-exist with standard table-level ordering in the same property.
AI Sommelier
Module: Wine Management is an embedded AI assistant that acts as an automatic wine pairing engine during service.
As food items are added to an order, AI Sommelier analyses the selection and recommends matching wines from the current wine list in real time
Recommendations appear directly in the POS interface — no separate screen or manual step required
The model learns from the restaurant's own menu and wine list without any manual tagging or maintenance by staff
Ai Sommelier functions as a built-in upselling tool: relevant suggestions are surfaced at the moment the guest is most likely to add a wine to the order
No wine knowledge is required from service staff to benefit from the recommendations.
User Management
Access to the POS is controlled per staff member with role-based permissions.
Authentication
Not both authentication methods need to be used - user specific there might also be only one authentication method being used based on tenants preferences.
Method | Description |
|---|---|
PIN | Staff member enters a personal PIN at the login screen |
NFC tag | Staff member taps their personal NFC tag to the reader to log in |
Roles & Permissions
Permissions are configured per user. Sensitive actions — such as applying a discount, voiding an item, or accessing reporting — can be restricted to specific roles or require a manager override.
Activity Log
All POS actions are logged per user: logins, order modifications, voids, discounts applied, and settlements. The log is searchable and filterable by staff member, date, and action type.
Settlement & Payment
Settling a Table
The settlement flow allows staff to:
Print an interim receipt at any point during the session
Capture tip — as an amount — before confirming payment
Accept multiple payment methods within a single transaction (e.g. part cash, part card)
Payment Split
Split method | How it works |
|---|---|
By guest | Each guest's items are settled separately based on what they ordered |
By article | Individual articles from the shared order are assigned to specific payers |
Divide by number of guests | The total is divided equally across a specified number of guests |
By seat | Available when seat-based ordering is active; split follows seat assignments |
Accepted Payment Methods
Cash, card (via terminal integration), house account, voucher, and "on invoice" are all supported as payment methods within the same settlement flow. Card payments are processed via the integrated terminal.
Supported card schemes and wallets: Visa, Mastercard, American Express, Discover & Diners, Apple Pay, Google Pay, WeChat Pay, girocard (Germany only).
Discounts
Discounts can be applied at article level or to the total order, and are controlled by role permissions.
Discount type | Description |
|---|---|
Percentage | Applies a percentage reduction to an article or the order total |
Fixed amount | Deducts a fixed value from an article or the order total |
Staff discount | Dedicated staff rate, available only to users with the appropriate role |
Event promotion | Time-limited promotional discount configured in advance for a specific date or period |
Article-specific | Discount applied to a defined set of articles only — e.g. happy hour items |
Reporting
POS reporting is available per shift, day, or configurable date range.
Report | Description |
|---|---|
Covers per table | Number of guests recorded per table over the selected period |
Revenue per table | Total revenue generated at each table |
Revenue per article | Sales volume and revenue broken down by individual menu item |
Revenue per staff member | Total order value attributed to each logged-in user |
Payment method breakdown | Split of total revenue by payment method (cash, card, voucher, house account, etc.) |
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