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Overview
The Vouchers module enables restaurants and hotels to sell, manage, and redeem gift vouchers across every sales channel — from the POS counter to a branded online webshop, mailing campaigns, and the Loyalty Hub. Two voucher types are supported: monetary vouchers (a defined credit amount) and experience vouchers (e.g. "3-course dinner for 2" or "Double room overnight stay"), making the module equally relevant for restaurant and hotel tenants. Vouchers can be issued as physical NFC cards, QR-printed cards, or digital PDF vouchers sent directly to the recipient by email.
Core Voucher Features
Feature | Description |
POS voucher sales | Sell vouchers directly from the POS with assignment to a physical card or QR/NFC output |
Experience vouchers | Distinct voucher type for non-monetary experiences (e.g. "3-course dinner for 2", "overnight stay in a double room") — relevant for hotel tenants |
Online webshop (Print@Home) | Branded self-service webshop where guests purchase and pay for vouchers online, then receive a printable PDF |
Email delivery to recipient | Voucher delivered as PDF directly to the recipient's email address — no self-printing required |
Customizable templates | Occasion-specific voucher designs (birthday, Christmas, wedding, etc.) using a builder analogous to the Mailings module's email builder |
Personal dedication text | Purchasers can add a personal message or dedication when buying a voucher — printed on Print@Home and digital vouchers |
POS redemption via QR or NFC | Vouchers are redeemed at the POS by scanning a QR code or reading an NFC card |
Manual code entry fallback | Staff can manually enter the voucher code at the POS — fallback for unreadable QR/NFC or telephone redemptions |
Partial redemption | A voucher can partially cover a bill; the remaining balance is settled with another payment method |
Multi-outlet validity | Configurable per voucher: valid across all outlets of a tenant or restricted to the issuing outlet |
Block / cancel & reissue | Vouchers can be blocked or cancelled (e.g. lost physical card) and reissued with a new code |
Loyalty Hub integration | If Loyalty Hub is booked, a purchased voucher can be loaded directly onto the guest's account instead of being issued as a separate physical/digital item |
Campaign sales channel | Vouchers can be sold via mailing campaigns (e.g. seasonal newsletter with a direct link into the webshop) |
Voucher overview & report | Full overview of open, redeemed, and expired vouchers including total value — makes outstanding liability visible |
Sales channel analytics | Breakdown of voucher sales by channel: POS, webshop, Loyalty Hub, and campaign |
Voucher Types
Two distinct voucher types are available, each with its own redemption logic:
Type | Description |
|---|---|
Monetary voucher | A defined credit amount (e.g. CHF 50) that is deducted from the bill at redemption; supports partial redemption |
Experience voucher | A named, non-monetary experience (e.g. "3-course dinner for 2", "overnight stay in a double room"); redeemed as a defined service, not a deducted amount — particularly relevant for hotel tenants |
Sales Channels
Vouchers can be sold through four distinct channels, all feeding into a single management view:
POS — staff sell a voucher at the counter; the voucher is assigned to a physical NFC card on the spot, printed as a QR code, or issued digitally
Online webshop (Print@Home) — guests purchase and pay online; they receive a printable PDF voucher with the option for a direct email delivery to the recipient
Mailing campaign — seasonal or occasion-based voucher promotions are distributed via newsletter (Mailings module) with a direct link to the webshop
Loyalty Hub — if Loyalty Hub is booked, a purchased voucher can be loaded directly onto the guest's loyalty account, replacing the need for a separate physical or digital voucher
Webshop & Digital Delivery
The online webshop allows guests to purchase vouchers independently, at any time, with integrated payment processing.
Branded webshop hosted under the tenant's domain or a servEase subdomain
Online payment at checkout (card payment)
Choice of delivery format at purchase: printable PDF (Print@Home) or email delivery directly to the recipient
Purchaser can add a personal dedication text at checkout — rendered on the voucher PDF
Occasion-specific voucher templates selectable at purchase (birthday, Christmas, wedding, and more)
Voucher Templates & Design
Voucher designs are managed using a visual template builder analogous to the email builder in the Mailings & Campaigns module.
Drag-and-drop builder for voucher layouts
Occasion-specific template variants: birthday, Christmas, wedding, and custom occasions
Branded with the tenant's logo, colors, and typography
Personal dedication text field rendered within the designed template
Templates apply to both Print@Home PDFs and email-delivered digital vouchers
POS Redemption
Vouchers are redeemed at the POS through a streamlined flow with multiple input methods:
Input method | Description |
QR code scan | Guest presents a printed or digital voucher; staff scan the QR code directly at the POS |
NFC card read | Staff tap the guest's physical NFC voucher card to read it at the POS |
Manual code entry | Staff enter the voucher code manually — fallback for unreadable QR/NFC or telephone redemptions |
Partial redemption — if the voucher value does not cover the full bill, the remainder is settled with any other available payment method
Multi-outlet configuration — each voucher can be configured as valid tenant-wide (across all outlets) or restricted to the selling outlet
Voucher Lifecycle Management
Status | Description |
Open | Voucher has been issued and has remaining value or has not yet been redeemed |
Partially redeemed | Voucher has been partially used; remaining balance tracked |
Redeemed | Voucher fully used |
Expired | Voucher passed its validity date without being redeemed |
Blocked / cancelled | Voucher manually blocked (e.g. lost card); can be reissued with a new code |
Block & reissue — a blocked voucher can be reissued with a new code; the original code is permanently invalidated
Validity period — configurable per voucher type; expiry date printed on the voucher and enforced at redemption
Loyalty Hub Integration (requires Loyalty Hub module)
If the Loyalty Hub module is booked, voucher issuance and redemption can be tightly integrated with the guest's loyalty account:
A purchased voucher can be posted directly to the guest's Loyalty Hub account — no separate physical card or PDF required
Guest redeems at the POS via their loyalty account, not a separate voucher code
Full history of voucher transactions visible in the guest's account statement inside the Loyalty Hub portal
Analytics & Reporting
Voucher Overview
All vouchers with current status: open, partially redeemed, redeemed, expired, blocked
Total outstanding value across all open vouchers — makes the current financial liability visible at a glance
Filterable by voucher type, status, outlet, and date range
Sales Channel Breakdown
Volume and value of vouchers sold per channel: POS, webshop, Loyalty Hub, campaign
Comparison across channels and over time
Dashboard Metrics
The Vouchers module provides operators with always-current key figures at a glance:
Total outstanding voucher liability (sum of all open and partially redeemed vouchers)
Number of vouchers sold in a given period, by channel
Redemption rate (issued vs. redeemed) and expiry rate (value forfeited through lapsed vouchers)
Top-selling voucher types and occasions
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